Insurance and claims handling
From hailstorm to vehicle return.
For a European network of hail repair shops, I designed the architecture of a claims platform and built its new backend. Today I bring AI into processes like these, with fixed rules for data and approvals.
The process on the platform
- 1Hailstorm
- 2Claim filed
- 3Repair appointment
- 4Parts
- 5Courtesy car
- 6Return
Paintless dent repair (PDR), with partner shops across Europe and beyond. Client and platform are not named.
Where AI helps, and under which rules
Pre-sort damage photos
Unclear cases go to manual review, with the reason.
Draft customer messages
A person approves every message.
Redact personal data
Names and licence plates never reach the model.
Fix where data is processed
In writing for each project, before the first line of code.
Show me your claims process.